Refunds & cancellations
Refund eligibility for Nodevector Path review engagements — deposits, cancellations, rescheduling, and work already started.
This policy applies to paid desk-review engagements with Nodevector Path (insider dealing and filings reviews, PDMR disclosure checks, and closed-period assessments). The website does not take payment itself; fees are invoiced under a scope letter.
Eligibility
Refunds apply to fees and deposits paid for an engagement that is cancelled or reduced under the conditions below. Informational pages and unpaid enquiries involve no charge.
Cooling-off and cancellation before work starts
If you cancel in writing before we confirm receipt of the document pack and before desk review has begun, we refund any deposit in full within fourteen days of the cancellation notice.
After document receipt / work started
Once we confirm that review work has started, deposits are non-refundable. If you cancel mid-engagement we invoice for time reasonably spent at the rates implied by the fixed fee (assessed against progress milestones in the scope letter), capped at the total agreed fee. Any unused balance of sums paid above that amount is refunded.
Partial refunds
If scope is reduced by mutual written agreement after work starts, we recalculate the fee. Where sums already paid exceed the revised fee, the difference is refunded.
Non-refundable items
- Fees for completed findings notes and briefings already delivered
- Rush uplifts once the rush timetable has been accepted and work under that timetable has begun
- Third-party secure-transfer costs already incurred at your request
Rescheduling
Briefing calls may be rescheduled once without charge if you give at least two working days’ notice. Shorter notice or repeated rescheduling may be charged at £150 per missed slot.
No-shows
If you miss a scheduled briefing without notice, the briefing portion of the engagement is treated as delivered. A replacement call may be booked at £150.
Deposits
Flagship reviews may require a 30% deposit on signature of the scope letter. Deposits are applied to the final invoice. Deposit refunds follow the cancellation rules above.
Materials and documents
Client documents remain your property. We do not purchase materials on your behalf as part of standard reviews. Copies we create for working papers are destroyed or returned according to the scope letter and our retention schedule.
How to request a refund
Email contact@nodevectorpath.digital with your engagement reference, reason, and payment details used. We confirm the outcome within five working days and process approved refunds to the original payment method within fourteen days thereafter.
Exceptions
Nothing in this policy limits mandatory consumer rights where they apply. Business clients’ remedies are primarily as set out in the scope letter and applicable law of England and Wales.